Support Center


FAQs on 2FA

We believe that security is of utmost importance to our users and so we highly encourage the adoption of 2FA as an additional layer of protection for your accounts.

  1. What is Two-Factor Authentication (2FA)?

    2FA is a security measure that adds an extra layer of protection to your online accounts by requiring two forms of authentication before granting access. It typically combines something you know (like a password) with something you have (like a mobile device).

  2. Why should I enable 2FA?

    By adding an additional layer of verification, even if someone gains unauthorized access to your password, they would still need the second factor (e.g., your smartphone) to log in. This makes it much harder for malicious actors to compromise your account.

  3. How does 2FA work?

    Once set up, whenever you log in to your account, you will be required to enter the verification code generated by the authenticator app. This code is time-sensitive and changes periodically, providing an additional layer of security.

  4. Which Authenticator Apps should I use?

    There are several authentication apps available for 2FA such as Microsoft Authenticator, Authy, LastPass Authenticator, and Duo Mobile. Please click here to see the complete list of supported authenticator apps.

  5. How do I enable 2Fa?

    Visit the security page under the profile section couple of minutes to setup 2FA.

  6. What if I lose my device or change my phone?

    To avoid being locked out of your account, it's crucial to keep a backup of your 2FA recovery codes provided during the initial setup process. These recovery codes act as a fallback option and can help you regain access to your account in such scenarios.

  7. Can I disable 2FA once it's enabled?

    Yes, you can disable 2FA for your account if you no longer wish to use it. However, we strongly recommend keeping 2FA enabled to maintain the highest level of account security.

  8. Are there any drawbacks to using 2FA?

    While 2FA significantly enhances account security, it introduces an extra step during the login process. This additional step might cause minor inconvenience, but the increased protection far outweighs any slight inconvenience.

  9. Why do we discourage using Google Authenticator for 2FA?

    The cloud sync feature in the Google Authenticator makes it susceptible for hackers to gain access to your 2FA codes. Know More

Still can't find what you are looking for?
Raise a support ticket