Top Reasons for KYC Rejection and How to Resolve Them

If your KYC has been rejected on Delta Exchange India, don’t worry — this is usually due to common and easily correctable issues. Below are the top reasons for KYC rejection and guidance on how you can fix them for a successful resubmission:

1. Blurry or Incomplete Documents

Reason: The image of your PAN card or Aadhaar card is unclear, cropped, or not fully visible.
 Resolution: Re-upload high-quality, full-size images. Ensure all four corners of the documents are visible, and the text is legible.

2. Name Mismatch

Reason: The name on your KYC documents (PAN/Aadhaar) does not match the name entered in your Delta Exchange profile.
 Resolution: Update your profile to exactly match your KYC documents before re-submitting. If you’ve made an error during registration, please contact support for assistance.

3. Duplicate KYC Detected

Reason: The same PAN or Aadhaar is already linked with another Delta Exchange account.
 Resolution: As per our policy, a single user cannot create multiple accounts. If you believe this is an error, raise a support ticket and our team will review the case.

4. Incorrect or Unsupported Documents

Reason: Uploaded documents are not acceptable as per KYC guidelines (e.g., voter ID, driver’s license, or screenshots).
 Resolution: Only submit PAN card and the Aadhaar card. Ensure both sides of Aadhaar are uploaded if required.

5. Selfie Verification Failure

Reason: The selfie is either blurry, missing, or doesn't clearly show your face.
 Resolution: Retake your selfie in a well-lit environment, ensuring your full face is clearly visible.

6. Details Mismatch Across Documents

Reason: Mismatch between PAN and Aadhaar in terms of name, date of birth, or gender.
 Resolution: Ensure your documents are updated with correct and matching information before submitting.

7. Joint Documents or Third-party Information

Reason: Documents submitted are in someone else’s name or are joint documents (e.g., shared bank accounts or PAN).
 Resolution: Always upload documents that belong to you as an individual user.

Need Further Help?

If you’re unsure about the reason for rejection or need guidance for re-submission, please raise a support ticket. Our team will be happy to help you resolve the issue quickly.

 Tip: Double-check your documents and profile details before each submission to avoid delays.