KYC Taking Longer Than Expected? Here's Why

If your KYC verification on Delta Exchange India is taking longer than expected, don’t worry — there are a few common reasons behind this delay, and most can be resolved easily.

Possible Reasons for Delay:

1. High Volume of Requests:
    At times, we receive a large number of KYC submissions, which may cause slight delays in processing. We appreciate your patience during such periods.
   
   

2. Blurry or Unclear Documents:
    If your submitted PAN or Aadhaar card is blurry, cropped, or unclear, our system may flag it for manual review, which takes additional time. Always ensure you upload clean, legible, and full-sized images.
   
   

3. Mismatch in Name or Details:
    If there is a mismatch between your PAN card, Aadhaar card, and profile details (like name or date of birth), your KYC will be held for manual verification.
   
   

4. Documents Not as per Guidelines:
    If you've submitted unsupported documents (like voter ID, passport, etc., instead of Aadhaar + PAN) or incomplete documents, this can delay the process or lead to rejection.
   
   

5. Duplicate KYC Detected:
    If your KYC matches with another account on Delta Exchange, the system may flag your submission, leading to further checks or rejection.

6. AML (Anti-Money Laundering) Checks: 
   In certain cases, your KYC may undergo additional AML screening, which can extend the verification time.

What You Can Do:

• Double-check your document clarity and ensure all details are correct.
  
  

• Wait up to 24 hours for the review process.
  
  

• If it takes longer or you're unsure of the reason, you can raise a support ticket with us or write to our support team for further clarification.
  
  

We appreciate your cooperation and assure you that we are working to verify your KYC as quickly and accurately as possible.