Privacy Policy

These Terms of Use and any terms expressly incorporated herein (“Terms”) applies to any person (natural person or otherwise) (“User/ You”) accessing or using, any services made available by Bit Protocol Ltd. (“Bit Protocol Limited/Us/Our/We”), a company incorporated in St Vincent and the Grenadines, which is a 100% owned subsidiary of Protocol Labs Pte Ltd, a company incorporated in Singapore, on this website (“Site”) or on Our mobile application, and to any other related services provided by Us (collectively, the “Services”). By accessing or using any Services in any manner whatsoever, You agree to be bound by these Terms.

The Privacy Policy and any other policies communicated by Us shall be applicable to Your use of the Services and shall be deemed incorporated herein by reference.

The services we offer include a peer-to-peer trading platform that offers trading of cryptographic tokens and currencies (“Cryptocurrency“ or “Cryptocurrencies”) and leveraged derivative contracts that have Cryptocurrencies as the underlying basis for the transaction (“Cryptocurrency Derivative” or “Cryptocurrency Derivatives” or “Derivative Contract” or “Derivative Contracts”).

    Information You Provide to Us

    A trader should place a stop-loss at a logical level, where the trader would know that his trade thesis did not play out and he was wrong about the market’s direction. Stop-loss setting can be informed by key support levels too. Simultaneously, the stop-loss level should not be set so tight that it gets triggered due to normal market fluctuations.

    Stop-loss levels also impact position sizing decisions. Let’s say a trader with a $100,000 trading capital (i.e. $1 million max position size at 10x leverage) doesn’t want to lose more than 1% (i.e. $1000) of this portfolio in a single trade. This means that for trades where potential loss can be high, the position size needs to be small. So, if the stop-loss level is 5% away from entry-level, the max trade size can be $20,000. Conversely, for trades where the potential loss is small, position size can be increased. So, if the stop-loss level is 2%, the max position size can be $50,000.

      Information we collect automatically when you use the services

      When You access or use our Services, we automatically collect information about You, including:

      General Log Information:

      We log information about your use of the Services, including the type of browser You use, access times, pages viewed, Your IP address, and the page You visited before navigating to our Services.

      Device Information:

      We collect information about the computer or mobile device You use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

      Exchange information:

      We collect information about the transactions You complete using the Services, including the Cryptocurrency or Cryptocurrency Derivatives trades You execute, the deposits and withdrawals you make in/ from your Hosted Wallets.

        Information collected by cookies and other tracking technologies

        We and our service providers may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on Your hard drive or in device memory that help us improve our Services and Your experience, see which areas and features of our Services are popular and count visits, manage the registration process for accounts, remember your site preferences, retain certain information to process orders for exchange transactions, and retain information to provide You with support. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

        Details of our cookies policy are available here.

          Use of information

          We may use information about You for various purposes, including to:

          • Provide, maintain, and improve Our Services;
          • Provide and deliver the products and services You request, process transactions, and send You related information, including confirmations and invoices;
          • Send You technical notices, updates, security alerts, and support and administrative messages;
          • Respond to Your comments, questions and requests, and provide customer service;
          • Resolve disputes and troubleshoot problems;
          • Monitor and analyse trends, usage, and activities in connection with Our Services;
          • Link or combine with information We get from others to help understand Your needs and provide You with better service; and
          • Carry out any other purpose for which the information was collected.

          Sharing and Disclosure

          The information shared by You with Us will not be shared or disclosed with any other user or third party unless necessary in accordance with the applicable laws. However, the information shared by You may be disclosed to third parties, including external service providers who provide “know your customer” services and/ or Google analytics etc., to assist Us in collating and analysing User information and enabling us to make the use of the Services and the Site more user-friendly.

          In the event Your personal information is required to be shared with any authority in compliance to the applicable existing laws of any appropriate and applicable jurisdiction, You will provide Your prior written consent to Us within 5 (Five) days, after which (in case of no response from You), We will be permitted to disclose such personal information of Yours with the said authority.

          Your payment and transaction details will not be shared with other users or third parties under any circumstances.

            Cryptographic Hashes

            You agree and acknowledge that when You deposit Cryptocurrency to Your Account or withdraw Cryptocurrency from Your Account in accordance with the Terms of Use, through the use of cryptographic hashes and keys, You take full responsibility for the risks involved. By using the Services, You automatically accept liability of any loss, damages or implications incurred through the use of this Site. Bit Protocol Ltd., and its owners, shareholders, and officers will not be held liable for any loss of bitcoin.

              Use of information

              • You will be required to accept and adhere to the Terms and Conditions of Use as mentioned here. In the event there is a violation of any of the terms under the Terms and Conditions of Use by You, it will be Our sole discretion to remove Your account from the Services and to ensure that You will no longer be able to make any kind of transactions using the Services.
              • We may disclose Your information to courts, law enforcement or governmental authorities, or authorised third parties, if and to the extent We are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against us, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose Us, You, or any other user to legal liability, (iii) to enforce and administer our Terms and Conditions of Use or other agreements with You and other users, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the personal information, intellectual property rights and the safety of our users.
              • We will attempt to notify users about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order We receive, or by applicable law, or (ii) We, in our sole discretion, believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud on Us, Our users and the Services (collectively, “Risk Scenarios”). In instances where We comply with legal requests without notice for these reasons, We will attempt to notify that user about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

              Links to Third Party Websites

              If you leave the Services and share information through any third-party website, such as Facebook or LinkedIn, then that information is not covered by this Policy and will be subject to the terms of use and privacy policies of the concerned third-party websites.

                Amendments to this policy

                We may, at Our sole discretion, change, modify, add, or remove portions of this Privacy Policy and to the Service from time to time without any prior written notice to you. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. It is your responsibility to review this Privacy Policy periodically for updates/changes. Your continued use of the Services following the posting of changes will mean that you accept and agree to the revisions.

                If You do not wish to continue under the amended policy, You may terminate your membership in accordance with the Terms of Use mentioned here.


                  If You have any queries regarding this policy, please contact us at [email protected].