Privacy Policy

This Privacy Policy and any terms expressly incorporated herein (“Terms”) applies to any person (natural person or otherwise) (“User/ You”) accessing or using, any services made available by Bit Protocol LLC (“Bit Protocol LLC”), and its affiliates (“the Group/Us/Our/We”) on this website (“Website”) or on Our mobile application, and to any other related product or services provided by Us (collectively, the “Services”). Our Services are offered through one or more affiliates of Bit Protocol LLC. By using the Services, you understand that your data may be used by any one of the following entities:

  • Bit Protocol LLC a company incorporated in St Vincent and the Grenadines
  • Dote Labs Ltd a company incorporated in the British Virgin Islands

By accessing or using any Services in any manner whatsoever, You agree to be bound by these Terms.

The Privacy Policy and any other policies communicated by Us shall be applicable to Your use of the Services and shall be deemed incorporated herein by reference.

The services we offer include but are not limited to a peer-to-peer trading platform that offers trading of cryptographic tokens and currencies (“Cryptocurrency“ or “Cryptocurrencies”) and leveraged derivative contracts that have Cryptocurrencies as the underlying basis for the transaction (“Cryptocurrency Derivative” or “Cryptocurrency Derivatives” or “Derivative Contract” or “Derivative Contracts”).

Information we collect automatically when you use the Services or the Website

When You access or use our Website or Services, we automatically collect information about You, including:

Device Information:
We collect information about the computer or mobile device You use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Exchange information:
We collect information about the transactions You complete using the Services, including the Cryptocurrency or Cryptocurrency Derivatives trades You execute, the deposits and withdrawals you make in/ from your Hosted Wallets.

Information collected by cookies and other tracking technologies

We and our service providers may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on Your hard drive or in device memory that help us improve our Services and Your experience, see which areas and features of our Services are popular and count visits, manage the registration process for accounts, remember your site preferences, retain certain information to process orders for exchange transactions, and retain information to provide You with support. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

Details of our cookies policy are available here.

Use of information

We may use information about You for various purposes, including to:

  • Provide, maintain, and improve Our Services;
  • Provide and deliver the products and services You request, process transactions, and send You related information, including confirmations and invoices;
  • Send You technical notices, updates, security alerts, and support and administrative messages;
  • Respond to Your comments, questions and requests, and provide customer service;
  • Resolve disputes and troubleshoot problems;
  • Monitor and analyse trends, usage, and activities in connection with Our Services;
  • Link or combine with information We get from others to help understand Your needs and provide You with better service; and
  • Carry out any other purpose for which the information was collected.

We also reserve the right to use aggregated personal data to understand how our users use our Services, provided that those data cannot identify any individual.

Sharing and Disclosure

We may share your information with selected recipients to perform functions required to provide certain Services to you and/or in connection with our efforts to prevent and investigate fraudulent or other criminal activity. All such third parties will be contractually bound to protect data in compliance with our Privacy Policy.

The categories of recipients include:

  • Companies within the Group in order to provide the Services to you.
  • Cloud service providers to store certain personal data and for disaster recovery services, as well as, for the performance of any contract we enter into with you.
  • anyone to whom we lawfully transfer or may transfer our rights and duties under the relevant terms and conditions governing the use of any of the Services;
  • any third party as a result of any restructure, sale or acquisition of our group or any Affiliates, provided that any recipient uses your information for the same purposes as it was originally supplied to us and/or used by us; and
  • companies and organisations that assist us in processing, verifying or refunding transactions/orders you make and in providing any of the Services that you have requested;
  • external service providers who provide “know your customer” services and/ or Google analytics etc., to assist Us in collating and analysing User information and enabling us to make the use of the Services and the Website more user-friendly.
  • identity verification agencies to undertake required verification checks;
  • fraud or crime prevention agencies to help fight against crimes including fraud, money-laundering and terrorist financing;
  • organisations which assist us with customer service facilities;
  • regulatory and law enforcement authorities, where the law allows or requires us to do so.

In the event Your personal information is required to be shared with any authority in compliance to the applicable existing laws of any appropriate and applicable jurisdiction, You will provide Your prior written consent to Us within 5 (Five) days, after which (in case of no response from You), We will be permitted to disclose such personal information of Yours with the said authority.

Your payment and transaction details will not be shared with other users or third parties under any circumstances.

Cryptographic Hashes

You agree and acknowledge that when You deposit Cryptocurrency to Your Account or withdraw Cryptocurrency from Your Account in accordance with the Terms of Service, through the use of cryptographic hashes and keys, You take full responsibility for the risks involved. By using the Services, You automatically accept liability of any loss, damages or implications incurred through the use of this Website. Bit Protocol LLC, Dote Labs Ltd and their affiliates and their respective owners, shareholders, and officers will not be held liable for any loss of Cryptocurrency.

Use of information

  • You will be required to accept and adhere to the Website Terms of Use. In the event there is a violation of any of the terms under the Website Terms of Use by You, it will be Our sole discretion to remove Your account from the Services and to ensure that You will no longer be able to make any kind of transactions using the Services.
  • We may disclose Your information to courts, law enforcement or governmental authorities, or authorised third parties, if and to the extent We are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against us, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose Us, You, or any other user to legal liability, (iii) to enforce and administer our Terms and Conditions of Use or other agreements with You and other users, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the personal information, intellectual property rights and the safety of our users.
  • We may disclose or share your information where we believe in good faith that disclosure is necessary to prevent a threat to life, health or security of an individual or corporate entity, investigate suspected unlawful activity, such as fraud, privacy and infringement of intellectual property; and to our trusted service providers, agents, business partners and sub-contractors who work on our behalf, who do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Privacy Policy. We will also ensure that overseas organisations we work with (if any) observe strict confidentiality and data protection obligations.
  • We will attempt to notify users about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order We receive, or by applicable law, or (ii) We, in our sole discretion, believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud on Us, Our users and the Services (collectively, “Risk Scenarios”). In instances where We comply with legal requests without notice for these reasons, We will attempt to notify that user about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.


We employ technical and organizational security measures to protect the information you give to us from any deliberate or undeliberate manipulation, loss, destruction or access by unauthorized persons. Our security measures are improved and adapted on a regular basis.

However, although We endeavor to provide reasonable security for information we process and maintain, please be aware that no security system can prevent all potential security breaches.

Data retention; management of your information

We will retain your information for only as long as there is a business or legal need. If we determine that we no longer need your personal data to fulfil the purposes we collected it for, we will either erase (delete) it or anonymize it. Here are some exemplary factors which we usually consider when determining how long we need to retain your personal data:

  • in the event of a complaint;
  • if we reasonably believe there is a prospect of litigation in respect to our relationship with you or if we consider that we need to keep information to defend possible future legal claims;
  • to comply with any applicable legal and/or regulatory requirements with respect to certain types of personal data (e.g. information needed for audit purposes etc); or
  • in accordance with relevant industry standards or guidelines.

You have the right to demand information regarding your personal data from us. If you have any queries, require further explanations or wish to obtain information on your data stored by us or if you wish such data to be corrected, blocked or deleted, please contact: [email protected]

However, when interacting with any blockchain, we may not be able to ensure that your personal data is deleted. This is because blockchains are public decentralised networks and blockchain technology does not generally allow for data to be deleted and your right to erasure may not be able to be fully enforced. In these circumstances, we will only be able to ensure that all personal data that is held by us is permanently deleted.

You may withdraw your consent to the collection, storage and use by us of your information by contacting us at the address and/or contact number set out above.

Links to Third Party Websites

If you leave the Website or Services and share information through any third-party website, such as Facebook or LinkedIn, then that information is not covered by this Policy and will be subject to the terms of use and privacy policies of the concerned third-party websites.

Amendments to this policy

We may, at Our sole discretion, change, modify, add, or remove portions of this Privacy Policy and to the Service from time to time without any prior written notice to you. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. It is your responsibility to review this Privacy Policy periodically for updates/changes. Your continued use of the Services following the posting of changes will mean that you accept and agree to the revisions.


If You have any queries regarding this policy, please contact us at [email protected].